Privacy Policy

01 Overview & Scope

This Privacy Policy ("Policy") is issued by padcor ("padcor," "we," "us," "our") and applies to all personal data collected through the padcor website at padcor.net, the padcor mobile platform, and any related services, promotional communications, customer support interactions, and payment processing activities.

This Policy explains who we are, what personal data we collect about you, the legal and regulatory basis on which we process that data, how we use and protect it, who we share it with, how long we keep it, and the rights available to you as a data subject under Philippine law.

By registering an account with padcor, making a deposit, placing a bet, or otherwise using any padcor service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

02 Data We Collect

padcor collects the following categories of personal data about you, depending on how you interact with the platform:

2.1 Identity & Registration Data

When you create a padcor account, we collect your full legal name, date of birth, gender, nationality, residential address in the Philippines (barangay, city or municipality, province), email address, and mobile number. This data is required to establish your account identity and complete KYC verification.

2.2 KYC Verification Documents

To comply with PAGCOR's mandatory identity verification requirements and Philippine AML law, padcor collects copies of government-issued identification documents such as your PhilSys ID, passport, driver's license, UMID, SSS ID, or PRC ID. We may also collect proof-of-address documents, selfie images for liveness verification, and proof of payment method ownership.

2.3 Financial & Transaction Data

We collect records of all deposits, withdrawals, bonus activations, and wager transactions made through your padcor account. This includes transaction amounts in Philippine Peso (₱), timestamps, payment method references (e.g., masked GCash or Maya account numbers, bank transfer references), and transaction status. We do not store full card numbers or complete bank account numbers — only the masked references necessary for transaction reconciliation.

2.4 Gameplay & Betting Data

padcor retains a complete log of your gaming activity, including game titles played, bet amounts, game outcomes, session durations, and betting patterns. This data is used for responsible gaming monitoring, fraud detection, dispute resolution, and platform improvement purposes.

2.5 Technical & Device Data

We automatically collect certain technical information when you access padcor, including your IP address, browser type and version, operating system, device type and identifiers, screen resolution, referring URL, and pages visited within the padcor platform. This data is collected via server logs and cookies as described in Section 6.

2.6 Communications Data

If you contact padcor's customer support team via live chat, email, or any other channel, we retain records of those communications — including your messages, our responses, and any attachments — for quality assurance and dispute resolution purposes.

2.7 Marketing Preferences

Where you have opted in to receive promotional communications from padcor, we record your marketing preferences including your chosen communication channels and the types of promotions you wish to receive. You can update or withdraw your marketing consent at any time through your account settings.

03 How We Collect Data

padcor collects personal data through the following channels:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, submit responsible gaming requests, contact customer support, or participate in promotions.
• Automatically via technology — through server logs, session cookies, analytics tools, and device fingerprinting when you access and navigate the padcor platform.
• From payment processors — GCash, Maya, BPI, BDO, and Metrobank provide padcor with transaction confirmation data and masked payment identifiers necessary to reconcile your deposits and withdrawals.
• From identity verification providers — padcor uses regulated third-party KYC service providers to verify the authenticity of identity documents and perform liveness checks. These providers process your submitted documents on padcor's behalf under strict data processing agreements.
• From fraud detection services — padcor uses industry-standard fraud detection tools that may cross-reference your device and behavioral data against known fraud databases to protect all padcor players.

04 How We Use Your Data

padcor uses your personal data for the following purposes:

• Creating and maintaining your padcor account and verifying your eligibility to use the platform
• Processing deposits, withdrawals, and all in-platform financial transactions in Philippine Peso (₱)
• Verifying your identity and age (21+) in compliance with PAGCOR requirements
• Monitoring your gaming activity to detect signs of problem gambling and to provide responsible gaming tools where needed
• Detecting, preventing, and investigating fraud, money laundering, and other prohibited activities
• Resolving disputes, handling customer support requests, and maintaining records of communications
• Personalizing your padcor experience, including game recommendations and loyalty reward notifications
• Sending you transactional communications (deposit confirmations, withdrawal updates, security alerts)
• Sending you promotional communications where you have consented to receive them
• Complying with all applicable Philippine laws and PAGCOR regulatory directives
• Improving and developing the padcor platform through aggregated, anonymized analytics

05 Sharing Your Data

padcor does not sell your personal data. We share your data only in the following circumstances and only to the extent strictly necessary:

5.1 Regulated Service Providers

We share data with carefully selected third-party service providers who help us operate the platform. These include KYC and identity verification providers, payment gateway processors (GCash, Maya, BPI, BDO, Metrobank), fraud detection services, cloud infrastructure providers, customer support software providers, and email delivery services. All such providers are bound by data processing agreements that restrict their use of your data to performing services for padcor.

5.2 Regulatory & Law Enforcement Authorities

padcor is required by PAGCOR regulations and Philippine law to provide certain player data, transaction records, and KYC documentation to PAGCOR and other competent Philippine authorities upon lawful request. We are also required to file Suspicious Transaction Reports (STRs) with the Anti-Money Laundering Council (AMLC) as mandated by Philippine AML law. We will disclose your data to law enforcement authorities where required by a valid legal process.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of padcor's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity before your data is transferred.

5.4 Protection of Rights

We may share your data where we believe in good faith that disclosure is necessary to protect padcor's legal rights, to enforce our Terms and Conditions, or to protect the safety and security of padcor players.

06 Cookies & Tracking

padcor uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in securely and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional Cookies: Remember your preferences such as your preferred language, game lobby filter settings, and responsible gaming notification configurations. Disabling these cookies may reduce your platform experience.
• Analytics Cookies: Collect anonymized and aggregated data about how players navigate the padcor platform — which game categories are visited most, where players encounter difficulties, and how platform features are used. This data is used purely for internal platform improvement.
• Security & Fraud Detection Cookies: Help padcor identify suspicious access patterns, bot activity, and potential account takeover attempts by analyzing device and behavioral signatures across sessions.

You can control non-essential cookies through your browser settings or the cookie preference panel available on the padcor platform. Blocking essential cookies will prevent you from logging in to your padcor account.

07 Data Retention

padcor retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. Key retention periods are as follows:

When data reaches the end of its retention period, it is securely deleted or anonymized so that it can no longer be associated with any individual player.

08 Data Security

padcor implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• TLS 1.3 Encryption in Transit: All data exchanged between your browser or app and padcor's servers is encrypted using Transport Layer Security version 1.3.
• Encryption at Rest: Sensitive stored data — including KYC documents, payment references, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within padcor's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based access control policies and full audit logging.
• Two-Factor Authentication: padcor supports and encourages two-factor authentication (2FA) for all player accounts to reduce the risk of unauthorized access.
• Penetration Testing: padcor conducts regular third-party security penetration tests to identify and remediate vulnerabilities in the platform.
• Incident Response: padcor maintains a documented data breach incident response plan. In the event of a breach that poses a risk to your rights, you will be notified promptly in accordance with applicable Philippine law.

09 Your Rights

Under Philippine data protection law, you have the following rights in relation to the personal data padcor holds about you:

• Right to Access: You may request a copy of the personal data padcor holds about you, along with information about how it is being processed.
• Right to Correction: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic profile information directly in your padcor account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to padcor's legal retention obligations under Philippine AML law and PAGCOR regulations.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on padcor's legitimate interests, though such objection may affect your ability to use certain platform features.
• Right to Data Portability: You may request a copy of the personal data you provided to padcor in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact padcor's data protection team at [email protected] with the subject line "Data Rights Request." We will respond within 30 days of receiving your request.

10 Minors & Age Restriction

padcor is strictly an adults-only platform. In accordance with PAGCOR regulations applicable to online casino and sports betting services in the Philippines, padcor is available only to persons who are 21 years of age or older.

padcor does not knowingly collect personal data from individuals under the age of 21. If we discover that an account has been created by a person who does not meet the minimum age requirement, that account will be immediately suspended, any balance in the account will be frozen pending investigation, and all personal data associated with the underage account will be securely deleted upon conclusion of any regulatory reporting obligations.

11 Cross-Border Transfers

Certain service providers used by padcor — including cloud infrastructure providers and some KYC verification services — may process or store data on servers located outside the Philippines. Where such transfers occur, padcor ensures that appropriate safeguards are in place to maintain the same level of data protection required under Philippine law.

Safeguards for cross-border data transfers include contractual data processing agreements that bind recipients to data protection standards consistent with Philippine requirements, and selection of providers that operate under recognized international data protection frameworks. padcor does not transfer data to jurisdictions without adequate data protection laws without implementing these contractual safeguards.

12 Policy Changes

padcor reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, new regulatory requirements, or improvements to our services. When material changes are made, we will notify you by email and/or by displaying a prominent notice on the padcor platform at least 7 days before the changes take effect.

The most current version of this Privacy Policy is always published at padcor.net/privacy-policy with the effective date clearly stated at the top of the page. We encourage you to review this Policy periodically. Your continued use of the padcor platform after the effective date of any changes constitutes your acceptance of the revised Policy.

13 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how padcor handles your personal data, please contact us through the following channel:

• Email: [email protected] — use subject line "Privacy Inquiry" or "Data Rights Request"
• Live Chat: Available 24/7 through your padcor account dashboard
• Response Time: We aim to respond to all privacy-related requests within 30 days

If you are not satisfied with padcor's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent data protection supervisory authority for Philippine-based data subjects.